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Old Twitter vs X: Israel-Gaza war spotlights 'information crisis'

Palestinians inspect the rubble of a building after an Israeli airstrike on the Rafah refugee camp, in the southern Gaza Strip on October 17, 2023
— Washington (AFP)

Twitter won fame in the Arab uprisings nearly a decade ago as a pivotal source for real-time crisis information, but that reputation has withered after the platform's transformation into a magnet for hate speech and disinformation under Elon Musk.

Historically, Twitter's greatest strength was as a tool for gathering and disseminating life-saving information and coordinating emergency relief during times of crisis. Its old-school verification system meant sources and news were widely trusted.

Now the platform, renamed X by new owner Musk, has gutted content moderation, restored accounts of previously banned extremists, and allowed users simply to purchase account verification, helping them profit from viral -- but often inaccurate -- posts.

The fast-evolving Israel-Gaza conflict has been widely seen as the first real test of Musk's version of the platform during a major crisis. For many experts, the results confirm their worst fears: that changes have made it a challenge to discern truth from fiction.

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