GAZA CITY, Gaza Strip — Residents of Gaza have typically had to spend hours waiting to lodge their complaints at various government agencies, but for a few weeks now, they have been able to submit their grievances with a click. On Sept. 5, the administration in Gaza inaugurated an electronic complaints system, which should save residents much time and effort. Previously, complaints had to be submitted in writing or in person.
The Centralized Complaints System is under the administration of the Ministry of Telecom and Information Technology (MTIT), with complaints being channeled through the Governmental Performance Quality Unit. Some 100 employees follow up on the expressed grievances and route them to the concerned ministries.